Mediation is a form of use appropriate techniques and skills to improve dialogue between disputants. In preventing a conflict between neighbors, was used a proccess which includes : consideration of one's neighbor's points of view, awareness of differences, keeping one's neighbors informed and demonstrating of respect.
Denise is 22 years old and she is living in the dwelling-house with her 60 years old neighbor Ms. Santiago. They both have a general yard. The dispute between women includes care of yard. Mediator suggest them alternative solution of the problem.
First thing mediator suggest is to considerate of one's neighbors points of view and make a plan of yard cleaning. Ms. Santiago assured that she is not being in the yard as often as it does Denise. Denise does not agree and say that Ms. Santiago with her guest being in the yard often.
Another step of resolving a conflict is awareness of difference. Ms. Santiago is older and diseased and she can't to cut the grass. Thus Denise always does this job and she is angry about that.
The dialogue helps to solve a problem. Was suggested to employ the gardener, which would come one time per month and may cut the grass for minimum fee. Mediator advertising in the magazine and worker was founded after two days. The last thing mediator have done is keeping neighbors informed about gardener month pay.
After problem resolution Denise and Ms. Santiago demonstrate respect for each other. Appropriate suggestions make a dialogue between disputants.
Denise is 22 years old and she is living in the dwelling-house with her 60 years old neighbor Ms. Santiago. They both have a general yard. The dispute between women includes care of yard. Mediator suggest them alternative solution of the problem.
First thing mediator suggest is to considerate of one's neighbors points of view and make a plan of yard cleaning. Ms. Santiago assured that she is not being in the yard as often as it does Denise. Denise does not agree and say that Ms. Santiago with her guest being in the yard often.
Another step of resolving a conflict is awareness of difference. Ms. Santiago is older and diseased and she can't to cut the grass. Thus Denise always does this job and she is angry about that.
The dialogue helps to solve a problem. Was suggested to employ the gardener, which would come one time per month and may cut the grass for minimum fee. Mediator advertising in the magazine and worker was founded after two days. The last thing mediator have done is keeping neighbors informed about gardener month pay.
After problem resolution Denise and Ms. Santiago demonstrate respect for each other. Appropriate suggestions make a dialogue between disputants.
